Erroneously charged subscription renewal

Discussion in 'Licensing and Activation' started by StephenS22, Oct 30, 2025.

  1. StephenS22

    StephenS22 Bit poster

    Messages:
    1
    Hi,
    I've been charged for a subscription renewal "Reference #516546234: Your Parallels Desktop for Mac Pro Edition Upgrade (1 Year) subscription" but I do not have a subscription to this product - and this is made clear on my parallels account when I log in which confirms I have zero active subscriptions. Suffice it to say I need this charge refunded.
    Thanks in advance
     
  2. 高橋愛奈P

    高橋愛奈P Bit poster

    Messages:
    3
    Hi, Parallels Team

    I have had parallels for one year and was not aware it had been set up to renew automatically.
    Parallels Desktop for Mac Business Edition (1 Year)
    Reference: 516777694
    Too expensive for me, so I would like to request a refund, then let me choose another project?
    Would you mind helping me?

    thanks,
    高橋愛奈
     

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