Hello, We have sent you a private message on the Parallels Forum Platform for further assistance. Thank you.
My email was discontinued by vendor ([email protected]). Cannot log in, Parallels keeps sending verifications to the discontinued email. Current subscription about to expire, cannot renew it. Have Pro, interesting in renewing and upgrading to Business subscription New email is [email protected]
Hello @BobG8 Thank you for your feedback. Please note that your Pro subscription is already assigned to your Parallels Account linked to your gmail address. Thanks!
If you've deleted the email linked to your account and can no longer access it, the best option is to contact the platform's support team directly. Explain that your registered email was deleted and provide any details that can help verify your identity (like username, phone number, or previous login info). If possible, update your account with a new active email once you regain access. Avoid creating a new account right away, as the support team might still be able to recover your old one. Also, check if the email provider allows you to recover the deleted email account -- many services like Gmail or Outlook let you restore it within a limited time.
If you deleted the email linked to your account and lost access, you usually can't recover the account directly. Most platforms require access to the registered email for verification. What you can try: Check if the email account can be restored (some providers allow recovery within a limited time). Use the platform's account recovery or support form and explain the situation. Provide identity or ownership proof if requested (old passwords, creation date, payment info). If the email can't be restored and support can't verify ownership, the account is typically considered unrecoverable.
