Copy not active after updating to 5582

Discussion in 'Installation and Configuration of Parallels Desktop' started by hercules2221, Jan 11, 2008.

  1. hercules2221

    hercules2221 Bit poster

    Messages:
    2
    After updating from build 5160 to 5582 (uninstall, reboot and install) Parallels Desktop comes with the message : this copy of Parallels Desktop is currently not active.
    Thought this was a free update. Or have I done something wrong.

    Anybody any suggestions ?
     
    hercules2221, Jan 11, 2008
    #1
  2. Alicia

    Alicia Parallels Team

    Messages:
    683
    Hello,

    it seems that somehow PD is considered to be not activated so you'll have to re-enter your activation key into the appropriative field at the "Help" -> "Activate Product" option (menu on the Mac menu bar when the Parallels Desktop window is active).

    Best regards,
    Alicia.
     
    Alicia, Jan 11, 2008
    #2
  3. hercules2221

    hercules2221 Bit poster

    Messages:
    2
    Entering the same activation key as the one for build 5160 gives a invalid key error !
     
    hercules2221, Jan 12, 2008
    #3
  4. Alicia

    Alicia Parallels Team

    Messages:
    683
    Hello,

    hercules2221, please, check your PM.

    Best regards,
    Alicia.
     
    Alicia, Jan 14, 2008
    #4
  5. Showngo

    Showngo Junior Member

    Messages:
    11
    I have the same problem only after upgrading to 5580, now I can't upgrade.
     
    Showngo, Jan 14, 2008
    #5
  6. Alicia

    Alicia Parallels Team

    Messages:
    683
    Hello,

    Showngo, please, check your PM.

    Best regards,
    Alicia.
     
    Alicia, Jan 28, 2008
    #6

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