Version 19 activated on new Mac

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by PierantonioR, Aug 30, 2025.

  1. PierantonioR

    PierantonioR

    Messages:
    1
    After activating my Parallels Desktop 19 for Mac Standard Edition on my new Mac Book Air I tried to start a ".pvm" file of a Window10 installation with a double click. It didn't start because was created on a Mac based on Intel CPU. After installing Windows 10 I installed Windows 11. When was ready to start I got an error message warning that the virtual machine couldn't start
     
    PierantonioR, Aug 30, 2025
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello,
    Thank you for contacting the Parallels Support Team.
    To help us better understand the situation, please provide the following information:
    1. Screenshot of the issue, if any.
    2. Please collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID in a reply to this e-mail.

    Please note that if you have a new Silicon machine, you can run Intel-based virtual machines on Apple silicon Macs using Parallels Desktop x86 emulator
    But this feature is available only in Parallels Desktop Pro, Business and Enterprise editions.
    For more information, please refer to https://kb.parallels.com/130217

    We look forward to your reply at your convenience.
    Thanks
     
    Avinash Bundhoo, Sep 3, 2025
    #2

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