Refund request

Discussion in 'Licensing and Activation' started by DongH1, Jul 8, 2025 at 8:34 PM.

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  1. DongH1

    DongH1 Bit poster

    Messages:
    1
    I'm writing to request a refund for an automatic renewal that I was unaware of.
    Order Number: #504487612
    Product: Parallels Desktop for Mac Standard (1 Year)
    Renewal Date: July 1, 2025

    I did not intend to renew the subscription and was unaware that the auto-renewal was approaching. Unfortunately, I did not notice the reminder email. As soon as I saw the charge on my payment statement, I immediately canceled the subscription. I have not used the renewed product at all since the renewal date.

    I understand that the refund policy generally excludes renewals, but I kindly ask for an exception in this case as:

    • The request is being made within 30 days of renewal

    • The product has not been used at all

    • The renewal was genuinely unintentional
    I have been a Parallels user and appreciate the product, but this was an honest mistake and I would be very grateful if a refund could be arranged.

    Thank you for your understanding and assistance.

    Best regards,
     
  2. R__17

    R__17 Bit poster

    Messages:
    5
    Hello
    I would like to request a refund, and I have been asking for it for weeks without any response
    #506487811
     

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