Please reset license

Discussion in 'Licensing and Activation' started by AlexanderB44, Apr 3, 2025.

  1. AlexanderB44

    AlexanderB44 Bit poster

    Messages:
    2
    Hello - I didn't see any option to transfer/activate my Parallels 17 license to a new machine. Please reset it, the invoice is: BKD-73641145469. Thanks!
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    334
    Hello @AlexanderB44
    We have reset the license as requested.
    Regards,
     
  3. Emre8

    Emre8 Bit poster

    Messages:
    4
    Hi, I didn't see any option to transfer/activate my Parallels 17 license to a new machine. I don't know my defined email account. When I enter the key instead of email in the password renewal section, I can't see which email it was sent to. What should I do? Invoice number: AKD-73696148512
     
  4. AlexanderB44

    AlexanderB44 Bit poster

    Messages:
    2
    Hello Trishna-

    I'm still seeing this (please see screenshot below). Could you deactivate the license for all machines, so I can activate it for this one?

    Thanks!

    Screenshot 2025-04-04 at 10.03.02 AM.png
     
  5. Emre8

    Emre8 Bit poster

    Messages:
    4
    Hi, I removed it from the old computer. If I enter the license to the new macbook, will it accept it? Can you check?
     
  6. Emre8

    Emre8 Bit poster

    Messages:
    4
    I removed the application from my old Mac. When I enter the license on my new Mac device, I cannot register. I get the errors in the photo. I do not have a different account. I had activated without an account.
     

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