Cannot Manage Subscription

Discussion in 'Licensing and Activation' started by EmmaS7, Mar 8, 2025.

  1. EmmaS7

    EmmaS7 Bit poster

    Messages:
    2
    I want to manage my subscription to turn auto-renewal off but when I go to check my page, it doesn't have on/off like the help page says. Instead it says "manage subscription" and then when I click the link, it takes me to a "please take a survey/we don't want to see you go" page that has me signed out??

    I just want to be able to turn auto-renewal on/off, that's all.
     
  2. EmmaS7

    EmmaS7 Bit poster

    Messages:
    2
    Can anyone help me with this??
     
  3. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    613
    Hi,
    We have created a support ticket to further assist you with this request.
    You will shortly receive an email with further instructions.
    Thank you.
     
  4. MARCC14

    MARCC14 Bit poster

    Messages:
    1
    I have the same issue as described above. How do I turn off auto renewal?
     
  5. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    330
    Hello @MARCC14
    Kindly check your personal message.
    Regards,
     

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