New Mac Computer- License key not in account

Discussion in 'Installation and Configuration of Parallels Desktop' started by JoeS21, Mar 25, 2025.

  1. JoeS21

    JoeS21 Bit poster

    Messages:
    1
    I am attempting to transfer license to a new Mac machine. I do not have the former machine. I have installed Parallels. I'm logged in using my email address and password. When I follow the link to access my account and license key I get a page with a prompt for my license key. There is no list of purchases of license keys. Please assist.
     
    JoeS21, Mar 25, 2025
    #1
  2. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    77
    Hello,
    Please note that we have sent you a private message for more assistance.
    Kindly check your inbox and follow the provided steps.
    Thank you!
     
    Adarsh Jeetun, Mar 25, 2025
    #2
    kushkofficial likes this.
  3. Carolina2

    Carolina2

    Messages:
    1
    Hi! I am having the exact same issue. Can you please reach out to me as well?
     
    Carolina2, Mar 30, 2025
    #3
  4. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    335
    Hello @Carolina2
    We have created a support ticket to assist you.
    Kindly check your email.
    Regards,
     
    Trishna Oobeyram, Mar 30, 2025
    #4

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