Refund request

Discussion in 'Licensing and Activation' started by EoghanS, Jun 30, 2024.

  1. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    704
    Hello,

    Please note that the request was completed using the ticket ID 5138859

    Thanks
     
  2. TaraT1

    TaraT1 Bit poster

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    1
    Hi, I was charged last week for the next 1 year of parallels even though I don't need it anymore and thought I had cancelled my subscription. I no longer need it and have since gotten a different laptop. Could I get a refund for this year's charge?
     
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    334
    Hello,
    Let us inform you that we have processed a refund as requested.
    Regards,
     
  4. EalonaW

    EalonaW Bit poster

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    1
    Hello my name is Ealona.
    I wanna purchase the full version of Parallels but I accidentally ordered the upgrade version for Mac. Am I able to get a refund for this. My Cleverbridge reference number is 494781712. My email is [email protected]
     
  5. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    334
    Hello @EalonaW
    We have proceeded with a refund as requested.
    You can now purchase the full version of Parallels Desktop at: https://www.parallels.com/products/desktop/
    Regards,
     
  6. Ankit2

    Ankit2

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    2
    Hi Trishna, i have similar issue, I bought directly upgrade version mistakenly, I need refund or activate my pro edition asap.
     
  7. SrinivasR2

    SrinivasR2

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    2
    Hi team
    I have stopped using parallels and I just got charged $380 AUD on my card automatically . It's been a while since I used the parallels. Appreciate if you can cancel and refund the amount .
     
  8. SrinivasR2

    SrinivasR2

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    2
    The transaction processed on my card on 28th Feb
     
  9. LipengC

    LipengC Bit poster

    Messages:
    2
    Hello,

    Around this time last year, I purchased a one-year Parallels subscription. However, I stopped using Parallels in the past few months and expected the subscription to expire after one year. Today, I noticed that I was automatically charged for another year.

    Since I no longer use the product, could I cancel my subscription and receive a refund?

    Thank you in advance for your help.

    Best regards,
    Lipeng
     
  10. NikolayR2

    NikolayR2 Bit poster

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    1
    Hello, I was charged for the Parallels Desktop for Mac Pro Edition (1 Year) on march 27th. I no longer need to use the software, I tried to request a refund but the system kept me in a loop with a chatbot. Can I please request a refund here?
     
  11. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    77
    Hello,
    As you no longer use the license, we have submitted a refund request and it may take around 5 - 7 business days for it to be credited to your account.
    Thank you!
     
  12. Mr.G1

    Mr.G1 Bit poster

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    1
    Hello, I was charged for the Parallels Desktop for Mac Standard (1 Year) on the 9th of April. I no longer need to use the software, I thought that the subscription was cancelled, but yesterday I was charged. I've tried to request a refund with a chatbot, but it didn't help me and nobody has answered. Can I please request a refund here?
     
  13. ArtemN1

    ArtemN1 Bit poster

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    1
    Hello!
    I stopped using parallels half of the year ago and yestarday parallels auto-renewed the subscription without any notice about that in advance. Due to this is a dark pattern for subscriptions renewal approach I kindly ask you to make a refund of this re-newal. Reference #496705196. Thanks!
     
  14. DuyN7

    DuyN7 Bit poster

    Messages:
    1
    Hi,
    I bought the wrong product and I have been trying to get a refund for some time. I am stuck with that chatbot. After I have submitted everything, it said someone would contact me about the refund, but I haven't heard anything so far.
     
  15. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    704
    Hello,
    Thank you for reaching out.
    As per your request, the refund for the Parallels Desktop for Mac Pro has been initiated for order № 496705196. Funds will be credited back within 5-7 business days.
    License key for Parallels Desktop for Mac Pro will be deactivated shortly.
    Thank you
     
  16. JustinW18

    JustinW18 Bit poster

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    3
    Hey I no longer have a Mac and have no access to one for a few months. auto renew was on. Could I please get a refund. Thanks!
     
  17. L0635

    L0635

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    1
    我想购买完整版的 Parallels,但我不小心订购了 Mac 的升级版。我可以为此获得退款吗?我的参考编号是500341930。
     
  18. brads14

    brads14 Bit poster

    Messages:
    3
    I was recently charged a renewal for Parallels Desktop for Mac Pro Edition (1 Year), I purchased this years ago and thought that it was (1 Year) I had no idea it was charging me without any warning this entire time until now. I know this is a great tool for people but it took too much space on my apple operating system and had no use for it. I kindly ask if you would be nice enough to issue me a refund for my recent charge and cancel this so I am not charged in the future. I have not yet been responded to while I have tried to be respectful about this, but I am not not happy with this service or response per my request. Please put attention on this.

    Thank you very much.

    reference number
    496924547
     

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