I did not received the activation code after the Alipay payment

Discussion in 'Licensing and Activation' started by Frankli23, Feb 4, 2025.

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  1. Frankli23

    Frankli23

    Messages:
    1
    I paid 388 rmb at 3rd Feb 2025 by Alipay for my desktop pro edition renew, however, I did not received the activation code till now, please contact me immediately and give me activation code or refund me.
     
    Frankli23, Feb 4, 2025
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    335
    Hello @Frankli23
    We have created a support ticket for your request.
    Please check your email.
    Regards,
     
    Trishna Oobeyram, Mar 23, 2025
    #2
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    335
    Hello,
    We have created a support ticket to assist you.
    Please check your email.
    Regards,
     
    Trishna Oobeyram, Mar 23, 2025
    #3
  4. wangqi

    wangqi Bit poster

    Messages:
    1
    I did not received the activation code after the Alipay payment.
    please contact me immediately and give me activation code or refund me.
     
    wangqi, Mar 23, 2025
    #4
  5. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    614
    Hello,
    Please note that as per our records, you have already received the Parallels Desktop license key on your email address.
    We have sent you another confirmation email again the same email address.
    Additionally, it seems that you have been able to register the license key.
    If you have any additionally query, please let us know.
    Thank you.
     
    Pramesh Boodadoo, Mar 24, 2025
    #5

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