Please fix this licensing issue immediately！

Discussion in 'Installation and Configuration of Parallels Desktop' started by WillH14, Mar 21, 2025.

  1. WillH14

    WillH14 Bit poster

    Messages:
    2
    When I migrated the system from an old imac to a new Mac mini, your PD18 stopped working. It repeatedly told me that the license you entered was an upgrade license, so the product could not be activated, and repeatedly asked me to enter the old license. When I entered the old license (from pd16), it directly told me that it could not be activated.
    I noticed that you have disabled email support and WeChat support. We even need to pay HKD 288.88 for phone support! Excuse me??？
    What's more annoying is that I noticed that the users who encountered this problem in this forum seem to be from mainland China. If you want to continue your business in this area, it is unbelievable and unacceptable that this problem occurs on a large scale.
     

    Attached Files:

    WillH14, Mar 21, 2025
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    335
    Hello @WillH14
    We have created a support ticket to assist you.
    Kindly check your emails.
    Regards,
     
    Trishna Oobeyram, Mar 23, 2025
    #2
  3. WillH14

    WillH14 Bit poster

    Messages:
    2
    THX for your replay!
    I have replied your support ticket, and I provided you with two licenses. Please start dealing with it ASAP.
     
    WillH14, Mar 23, 2025
    #3
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    704
    Hello,
    Our support team has assisted you with your query via the ticket.
    Should you have any other queries, please let us know.
    Thanks
     
    Avinash Bundhoo, Mar 25, 2025
    #4

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