Windows 11 - 24H2 update -> issues with Citrix

Discussion in 'Windows Virtual Machine' started by MichaelH100, Mar 14, 2025 at 3:25 AM.

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  1. MichaelH100

    MichaelH100 Bit poster

    Messages:
    1
    I have macOS 15.3.2 (24D81) and Parallels Version 20.2.2 (55879) installed on a MacBook Air M2,
    running a Windows 11 virtual machine with version 23H2 22631.4890.
    After upgrading the VM to 24H2, my Citrix sessions started having major display issues, making it almost impossible to use Citrix for work.
    I'm using Citrix Workspace 2409 (24.9.10.28).
    I've been experiencing this problem for several months now and have to constantly revert to 23H2 using a snapshot.
     
    MichaelH100, Mar 14, 2025 at 3:25 AM
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    594
    Hello,
    For us to further investigate this issue and advise you accordingly, kindly provide us with the following information:
    1. Kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    2. Reproduce issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via a secured file sharing link (provide us with the link).
    Thanks
     
    Pramesh Boodadoo, Mar 14, 2025 at 9:29 AM
    #2

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