Activate Parallels Desktop on another Mac

Discussion in 'Licensing and Activation' started by ChristinaH1, Nov 28, 2024.

  1. ChristinaH1

    ChristinaH1 Bit poster

    Messages:
    1
    Hi, I am using the activation key I was given and purchased through this email. I got a new laptop and would like to use my previous activation key with my new Mac. I am getting an error saying "This license key is associated with another Parallels account. Please sign in using this account and try again."
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  3. RajeshT2

    RajeshT2

    Messages:
    1
    Hi Mr Avinash.
    I am also facing exact same issue as mention above. Can you please help needful at earliest.
     
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  5. gameh

    gameh Bit poster

    Messages:
    1
     
  6. ParallelsU1402

    ParallelsU1402 Bit poster

    Messages:
    1
    I have the same issue. VERY VERY VERY frustrated.
     
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    524
    Hello @ParallelsU1402

    We have sent you a private message to request some information, please check it
     
  8. Pats7

    Pats7 Bit poster

    Messages:
    2
    Hello,
    I need to transfer my Parallels 14 license to a new computer on which I had previously installed a trial version.
    After a new installation I cannot validate the license.
    I have a message that tells me that it is impossible to confirm the product license even though it offers me a key that is indeed mine. The hard drive of the old computer has failed, so it is no longer accessible.
    Thank you for your help
     
  9. AlexanderV17

    AlexanderV17 Bit poster

    Messages:
    2
    Absolutely same here. Badly need that help from support team.
     
  10. AlexanderV17

    AlexanderV17 Bit poster

    Messages:
    2
  11. PaoloM15

    PaoloM15 Bit poster

    Messages:
    1
    Hi Mr Avinash.
    I am also facing exact same issue as mention above. Can you please help needful at earliest.
     
  12. fritzwilli

    fritzwilli

    Messages:
    1
    Hi, I am facing the same problem. I cannot activate toolbox on my new mac. My licence is still valid another couple of months.
     
  13. LuisB8

    LuisB8 Bit poster

    Messages:
    1
    Hi team i have some questions about this licences.
    1. How is the license acquired?
    2. Is the license transferable?
    3. That the card does not get stuck on the platform?
     
  14. I am having the same problem - can someone contact me with some advice or guide me through the process
     
  15. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  16. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,
    Thank you for the provided feedback and apologies for late response.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  17. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello Paolo.
    Thank you for the provided feedback and apologies for late response.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  18. E.P1

    E.P1 Bit poster

    Messages:
    4
    I just purchased a M4 MacMini and need to use Parallels on it but it won't let me activate it. My old intel mac currently has Parallels on it. I couldn't find a way of deactivating it on my older intel mac so I can use it on my new mac. Please help.
     
  19. BradF2

    BradF2 Bit poster

    Messages:
    3
    Hello Parallels. I too am having the same issue moving to a new mac. I does not accept my license on the new mac and deactivate on the old mac. Help please.
     
  20. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    524
    Hello E.P1,

    You currently have different licenses linked to your e-mail address.

    Kindly confirm which version you are referring to
     

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