This license key is already registered in a different account

Discussion in 'Licensing and Activation' started by ShainQin, Feb 13, 2025.

  1. ShainQin

    ShainQin

    Messages:
    1
    Hi
    I get this when I try to add a new key to a new account I just created. Looks like an account was already created for the key. Please advise on how to switch the license to my account so I can manage it as needed.

    Thanks!
     
  2. LambrosD

    LambrosD Bit poster

    Messages:
    1
    Hello,
    I am trying to register my key but I have created two accounts. I cannot solve this from my end in order to activate Windows 11 Pro as I saw in the Suppport page. Please advise and inform me about the steps I have to follow.
    Thank you in advance
     
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    305
    Hello @ShainQin
    We have created a support ticket to assist you.
    Kindly check your email.
    Regards,
     
  4. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    305
    Hello @LambrosD
    We have created a support ticket to assist you.
    Kindly check your email.
    Regards,
     
  5. MeToo1

    MeToo1 Bit poster

    Messages:
    1
    Hi.
    I'm trying to activate my previous version of Parallels Desktop 19 for Mac using my upgrade activation key but when I add in my old key, it says
    "Unable to perform the operation.
    This license key is associated with another Parallels account. Please sign in using this account and try again."
    I also don't see the version 19 upgrade in my licenses but have it from my paid invoice from 2023.
    Thanks in advance!
     

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