I Can't activate Parallels (19) key because I don't have previous version (18) key

Discussion in 'Licensing and Activation' started by HaikalB, Sep 23, 2023.

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  1. zainala1

    zainala1 Bit poster

    Messages:
    1
    Hi! I have the same problem as well. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
    Please initiate a refund:

    Reference number: 479966152

    Invoice date: Sep 22, 2024
    Invoice number: AKD-736113501508

    Thank you.
     
    zainala1, Oct 6, 2024
    #21
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello @zainala1 ,
    Thank you for your feedback.
    As per your request, the refund for the Parallels Desktop for Mac Pro Upgrade has been initiated for the order 479966152.
    Funds will be credited back within 5-7 business days.
    License key Parallels Desktop for Mac Pro Upgrade will be deactivated shortly.
    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
     
    Avinash Bundhoo, Oct 7, 2024
    #22
  3. qjpcpu

    qjpcpu Bit poster

    Messages:
    2
    same issue, please refund to me ,my order is 481583440 @Ashely Chumun
     
    qjpcpu, Oct 10, 2024
    #23
  4. qjpcpu

    qjpcpu Bit poster

    Messages:
    2
    same issue, please refund to me ,my order is 481583440
     
    qjpcpu, Oct 10, 2024
    #24
  5. AjratX

    AjratX Bit poster

    Messages:
    1
    Hi! I have the same problem as well. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
    Please initiate a refund:
    Reference number: 481681389
    Invoice date: Oct 10, 2024
    Invoice number: AKD-736113855256
     
    AjratX, Oct 10, 2024
    #25
  6. MarryJ5

    MarryJ5

    Messages:
    1
    I dont have a previous key. i purchased it on free version. please refund
    Reference number:
    493850388
     
    MarryJ5, Feb 12, 2025
    #26
  7. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    187
    Hello @qjpcpu
    Thank you for your feedback.
    As checked on our side, your order 481583440 is already refunded.
    Thanks!
     
    Ashley Chumun, Feb 12, 2025
    #27
  8. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    187
    Hello @MarryJ5
    Thank you for your feedback.
    Kindly be informed that we have initiated a request for a refund for Parallels Desktop for Mac Pro Edition. (Order number: 493850388)
    Refunds take five to seven business days to appear on your account.
    Thanks!
     
    Ashley Chumun, Feb 12, 2025
    #28
  9. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    187
    Hello @AjratX
    Thank you for your feedback.
    We sent you a private message; please check it and provide us with your reply.
    Thanks!
     
    Ashley Chumun, Feb 12, 2025
    #29
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