Need to Renew Subscription But Its Not Happening !!

Discussion in 'Licensing and Activation' started by TomM29, Apr 28, 2022.

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  1. ToniF2

    ToniF2 Bit poster

    Messages:
    2
    Having the same exact issue too. Would appreciate some help.
     
    ToniF2, Feb 18, 2024
    #41
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello Tony,
    Thank you for your feedback.

    We can see from your account that the renewal of your subscription was done on 2024-02-18.

    Do you need further assistance?

    Please let us know

    Thanks
     
    Avinash Bundhoo, Feb 19, 2024
    #42
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello Brian,

    Sorry for the delay in response.

    Do you still need support on the renewal?

    We can see from your account that the subscription is still not renewed.

    Please let us know.

    Thanks
     
    Avinash Bundhoo, Feb 19, 2024
    #43
  4. ToniF2

    ToniF2 Bit poster

    Messages:
    2
    It worked in the end without any feedback, after I lost an hour looking for a solution and started looking for alternatives. Please have your team work on this issue, it was very frustrating and as we can see here has been happening for two years now. It's mind-boggling to me that the step where we GIVE YOU MONEY isn't working flawlessly...
     
    ToniF2, Feb 20, 2024
    #44
    Avinash Bundhoo likes this.
  5. ZhenqianL

    ZhenqianL

    Messages:
    1
    I have the same exact issue. Please help.
     
    ZhenqianL, May 24, 2024
    #45
  6. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    586
    Hello,
    As per our system, it seems that you were able to Parallels Desktop For Mac Subscription has been renewed successfully.
    Kindly confirm if you still need support on the renewal?
    Thank you.
     
    Pramesh Boodadoo, May 28, 2024
    #46
  7. AndrewB63

    AndrewB63 Bit poster

    Messages:
    1
    I'm having the same issue as well. I have tried a dozen times and I just get: "You have successfully updated your payment details for your subscription. You will receive an email with further information about your payment at the appropriate time" but I never get an email.
     
    AndrewB63, Jun 5, 2024
    #47
  8. NigelH1

    NigelH1

    Messages:
    2
    Not to resurrect an old thread willy-nilly, but I'm having the same problem on a Parallels reinstall just now on an M2 Pro with Sonoma. Can't open desktop because of "license has expired," but I've tried to renew multiple times now.
     
    NigelH1, Jun 5, 2024
    #48
    AndrewB63 likes this.
  9. SheldonS3

    SheldonS3

    Messages:
    1
    I am in the same spot. I am told 'at an appropriate time' but have not seen anything. This is so frustrating. I wish I had a choice to use something else.
     
    SheldonS3, Jun 20, 2024
    #49
  10. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    187
    Hello @AndrewB63
    As checked on our side, it seems that you were able to renew Parallels Desktop For Mac Pro Subscription successfully.
    Kindly confirm if you still need support on the renewal?
    Thank you.
     
    Ashley Chumun, Jun 20, 2024
    #50
  11. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    187
    Hello @NigelH1
    As checked on our side, it appears that your Parallels Desktop for Mac Pro subscription was refunded on 2024-06-05.
    Thus, you won't be able to renew it again and will have to make a new purchase if you would like to continue using Parallels Desktop.
    Thank you.
     
    Ashley Chumun, Jun 20, 2024
    #51
  12. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    187
    Hello @SheldonS3
    As checked on our side, it seems that you were able to renew Parallels Desktop For Mac Pro Subscription successfully.
    Kindly confirm if you still need support on the renewal?
    Thank you.
     
    Ashley Chumun, Jun 20, 2024
    #52
  13. MarcinK9

    MarcinK9

    Messages:
    1
    I have the same problem. I updated the credit card information and nothing happened.
     
    MarcinK9, Nov 8, 2024
    #53
  14. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello @MarcinK9
    As checked on our side, it seems that you were able to renew Parallels Desktop For Mac Pro Subscription successfully.
    Kindly confirm if you still need support on the renewal?
    Thank you.
     
    Avinash Bundhoo, Nov 12, 2024
    #54
  15. CharlesP5

    CharlesP5 Bit poster

    Messages:
    1
    Having the same issue -- trying to renew but getting vague messages about an email received "at the appropriate time". I have never had anything with a subscription via credit card that I was not able to renew and use immediately. It's like billing doesn't charge the credit card immediately or something. What exactly is "the appropriate time" and what more do I need to do?
     

    Attached Files:

    CharlesP5, Feb 2, 2025
    #55
  16. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
    Avinash Bundhoo, Feb 9, 2025
    #56
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