USB device Not recognized in Windows

Discussion in 'General Questions' started by MarijanF, Feb 8, 2025.

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  1. MarijanF

    MarijanF Bit poster

    Messages:
    4
    I want to configure a transceiver Device, This is online possible with a Windows App. Trying to Connect the Device with usb-c - usb-c cable leads to no reaction, the App Shows only com1 available. Dose somebody has similar experience and an Solution?
     
  2. MarijanF

    MarijanF Bit poster

    Messages:
    4
    Correction:
    I want to configure a transceiver Device, This is only possible with a Windows App. Trying to Connect the Device with usb-c - usb-c cable leads to no reaction, the App Shows only com1 available. Dose somebody has similar experience and an Solution?
     
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,

    Thank you for reaching out.

    Please provide the following information:

    1. More details on the device you are using.
    2. Do you have any error message?
    3. Please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this e-mail.
    Thanks
     

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