Unable to activate "Parallels Desktop 11 for mac" on replaced 2011 mbp

Discussion in 'Licensing and Activation' started by CraigN3, Dec 8, 2024.

  1. CraigN3

    CraigN3 Bit poster

    Messages:
    4
    I have a valid legacy license.

    My 2011 mbp recently died and I acquired a new one.

    I transferred my ssd to the new computer and everything works fine except that parallels will not activate.

    When I enter my license and click on activate I receive the following:

    "Check the Internet connection and try again. If the problem persists, please contact the Parallels support team for assistance."

    My internet connection is fine. Like I said everything works except for parallels.

    Please provide instructions on how to get past this error.
     
  2. Edgar4

    Edgar4 Bit poster

    Messages:
    5
    I have the same problem.
    Everytime I try to "Log in to an existing account", I got the message:
    "Check the internet connection and try again. If the problem persists, please follow this link to register your copy of Parallels Desktop."
    Following the link, I see the legacy licence in my account, but this doesn't help to start the Software.

    I would like to reactivate the legacy licence in order to upgrade.
    Is there an alternative upgrade process, in order to select "upgrade" my old licence?
    I also have two other licences and does not want to mix up the upgrade accidentially.

    Please advice!
     
  3. CraigN3

    CraigN3 Bit poster

    Messages:
    4
    PARALLELS !!!!

    I have a valid legacy license.
    My 2011 mbp recently died and I acquired a new one.

    I transferred my ssd to the new computer and everything works fine except that parallels will not activate.

    When I enter my license and click on activate I receive the following:

    "Check the Internet connection and try again. If the problem persists, please contact the Parallels support team for assistance."

    My internet connection is fine. Like I said everything works except for parallels.

    Please provide instructions on how to get past this error.

    I HAVE ALSO TRIED CONTACTING YOU ON FACEBOOK AND I HAVE ZERO RESPONSE FROM YOU!

     
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    586
    Hello,
    Our Team has responded you back on Facebook.
    However, we have created a support case to assist you further. You will shortly receive an email with further instructions.
    Thank you.
     
  5. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    586
    Hello,
    We have created a support case to assist you further. You will shortly receive an email with further instructions.
    Thank you.
     
  6. Edgar4

    Edgar4 Bit poster

    Messages:
    5
    Dear Pramesh,

    I would like to thanks you and Trishna solving my issue. I appreciated your help.
    Now I can continue using my legacy version again.

    Edgar
     

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