Cancelled auto renewal before deadline, but was charged regardless

Hi Parallels,

I cancelled my auto renewal before my subscription renewal deadline of 12/1/24, but I was still charged for next year's license. Can you please process a refund? Here is the order reference #: 486041742

I hadn't planned to keep this license for next year. I received a notice a week ago that my credit card had expired, so I was very surprised that you were able to charge the credit card at all. I tried to get in touch with customer support through multiple means with no success. If I can't get a hold of customer support, I'll have to go through the dispute process with my credit card instead. Please help!

Thank you!

 

At least you got results. I spent more than an hour trying to cancel mine yesterday.

 

I can't find any way to contact you. I would like to cancel the renewal of my plan that was charged on November 28th, without any prior notice on email. I am no longer interested in using the program. I await a refund, thank you!