Hello. Around this time last year, I have purchased a 1-year Parallels subscription. However, I have stopped using Parallels in the last few months, and was expecting the subscription to simply run out after 1 year. Today, I noticed that I was charged automatically for another year. Given that I am not using the product anymore, is it possible to cancel my subscription and process a refund? Thank you in advance. Best regards, Vladimir
Hello @VladimirC9 , We have processed a refund for your latest renewal and it usually takes around 5 - 7 business days for it to be credited to your account. Thank you!
Hello @Adarsh Jeetun I received today a debit on my bank for parallel desktop autorenew and I have stopped using the app for a long time. Kindly assist with a refund and cancel my auto renew. Thank you for your response.
Hello Ademola, Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can take five to seven business days for refunds to show up on your account.
I Hi there, I also was charged a renewal when I have not used my software for over 6 months. I have cancelled auto renewal but request the current renewal be cancelled and refunded if possible please? Ref# 482725174 Thank you!
Hello, Thank you for contacting Parallels Support Team. As per your request, the refund for the Parallels Desktop for Mac Standard has been initiated for order № 482725174. Funds will be credited back within 5-7 business days. Thank you and have a nice week!
Я купил годовую подписку за 99.99 с этого аккаунта, но мне не выслали лицензионный ключ для активации Parallels. Деньги списались и я не могу активировать Parallels
Dear Support Team, Even though I have not used the app in over 6 months, my subscription was auto-renewed just now. Would you be kind enough to please refund the charge and cancel my subscription? Reference: 486234810 Thank you.
Hello @tfc Kindly be informed that we have initiated a request for a refund for Parallels Desktop for Mac Pro Edition. (Order number: 486234810) Refunds take five to seven business days to appear on your account. Thank you!
Dear Support Team, I just got a renewal receipt for my Parallels subscription. I thought I had cancelled it because I haven't really used the product anymore. I would have appreciated to receive a notice prior to renewal. Would you be able to cancel my subscription and refund my payment? Reference number: 487977492 Kind regards, Timo
