License has reached Limit

Discussion in 'Licensing and Activation' started by Edu3, Oct 15, 2024.

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  1. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    611
    Hello,

    Thank you for reaching out.

    Please note that we have deactivated the subscription with the license key *****-4QVHYC from the machine with macOS macOS 15.0.1.

    Please retry the activation process on the new machine and let us know if you have any issues.

    Thanks
     
    Avinash Bundhoo, Nov 11, 2024
    #21
  2. RobertK50

    RobertK50 Bit poster

    Messages:
    3
    Thanks for your support. However it is not working. I got the following message after insert my license key:
    This license has reached its activation limit and can no longer be used to activate new product copies.
     
    RobertK50, Nov 12, 2024
    #22
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    611
    Hello,

    We have reset the activation limit.
    Please retry and let us know.

    Thanks
     
    Avinash Bundhoo, Nov 12, 2024
    #23
  4. RobertK50

    RobertK50 Bit poster

    Messages:
    3
    The license problem is solved. Thanks a lot. However I have now the problem that I cannot open my old Windows11 virtual machine. I get the error message that my configuration file is invalid. Maybe you can support as well,.
    Thanks Robert
     
    RobertK50, Nov 13, 2024
    #24
  5. PeterH48

    PeterH48 Bit poster

    Messages:
    3
    Same problem here. I cannot deactivate a single license to switch to a new computer. Trying terminal gives this result.
    my@imac ~ % prlsrvctl deactivate-license
    Failed to deactivate the license: Unable to deactivate the product. Your type of license cannot be deactivated.
     
    PeterH48, Nov 19, 2024 at 11:31 AM
    #25
  6. ACG

    ACG

    Messages:
    1
    Your website is really hard to make sense of. In 2022 I bought a "lifetime" subscription for Parallels Mac version 17. I've had major problems with both it, and my Mac. I want to re-install it, but can't find any place where I can get the installation files. All the links to "previous versions" are dead. Please would you send me the installation files for Parallels Mac Desktop version 17? I don't want 18, not 19, nor 20.

    Thank you.
     
    ACG, Nov 20, 2024 at 4:52 PM
    #26
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