Blank email with no licence key

Discussion in 'Licensing and Activation' started by MatthewR25, Oct 10, 2024.

  1. MatthewR25

    MatthewR25 Bit poster

    Messages:
    2
    Hi All,
    I'm currently running Parallels 17 for Mac (standalone) and purchased the Parallel 20 upgrade (standalone)...
    I pay via PayPal and received an email from Parallels, however there is no content to the email body...I've tried rebooting my laptop, accessing it from a phone etc, with no joy. I do have the reference number in the email subject + receipt from PayPal.
    Can the email be resent? if I login to my parallels account I can see my previous keys, but not the new v20 I literally just purchased.
    Any advice please?

    Thanks,
    Matt
     
  2. DaisyA

    DaisyA Bit poster

    Messages:
    3
    Sounds like a technical error on Parallels' end. While waiting for a response, I'd suggest checking your spam folder in case the email with your license key is there. Hopefully you'll get it resolved soon! geometry dash deadlocked
     
  3. MatthewR25

    MatthewR25 Bit poster

    Messages:
    2
    hi @DaisyA, indeed it looks like that was the case 0 I pinged them on Twitter/X and they resent the email - all up and running now :)
    cheers,
    Matt
     

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