Auto renew and refund .. please help me

Discussion in 'Licensing and Activation' started by AdemolaA, Oct 15, 2024.

  1. AdemolaA

    AdemolaA

    Messages:
    2
    Hi Admin,

    I noticed today a debit on my account for subscription renewal for parallel destop even when I already stopped using it.
    I have had parallels for some years and was not aware it had been set up to automatically renew.
    I no longer have use for parallels after changing my machines so I would like to request a refund.

    Thanks for your prompt response.

    Ademola
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    552
    Hello Ademola,

    Please be informed that a refund request for the purchase has been submitted for processing.
    Furthermore, kindly note that it can take five to seven business days for refunds to show up on your account.
     

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