MyParallels Does Not Show My License

Discussion in 'Licensing and Activation' started by HaraldM10, Sep 7, 2024.

  1. HaraldM10

    HaraldM10

    Messages:
    1
    When I go to to MyParallels I am always at "https://my.parallels.com/add-key". When I put in my key I am getting the message:
    -> My product is elsewhere registered
    How can we fix that so I am able to manage my license abonement?

    Thanks in advance
    Harald
     
  2. PetrN2

    PetrN2 Bit poster

    Messages:
    1
    I have the same issue
     
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    524
    Hello all,

    If you are having this issue, it points to the license key already being linked to a different account.

    Please provide us with your Cleverbridge transaction IDs for your license key purchases.
     

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