Can't change email address on account

Discussion in 'General Questions' started by EricN7, May 5, 2020.

  1. EricN7

    EricN7 Bit poster

    Messages:
    1
    Hi All,
    Currently experiencing issue changing my account e-mail. I keep getting a "Your account email cannot be changed at the moment. Contact support for assitance"

    Any help?

    Thanks,
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hello,
    could you share with us your old email and the new one via the private message, we will help you to change it.
     
  3. Munich_Christoph

    Munich_Christoph Bit poster

    Messages:
    1
    Having the same problem, my old mail address doesn't exist anymore so I can't change it. How can I send you the old and the new one via private message?
    Thanks
    Christoph
     
  4. MaxB73

    MaxB73 Bit poster

    Messages:
    1
    Hello Maria,
    I also cannot change my e-mail address, because it is not existing anymore. Pls support. Thx.
    Max
     
  5. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hello,
    please reply us back with your new and old email addresses via the private message
     
  6. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hello,
    please reply me back via the private message.
     
  7. cjw1

    cjw1 Bit poster

    Messages:
    2
    Having the same problem, my old mail address doesn't exist anymore so I can't change it.
    How do you use via the private message?
     
  8. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    I just sent you a private message, please check your inbox and reply.
     
  9. Patrick30

    Patrick30 Bit poster

    Messages:
    1
    I have also the same issue that my mail address doesn't exist anymore. Can you help me as well?
     
  10. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  11. >>> Message has been deleted by the user <<<
     
  12. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  13. RachelC3

    RachelC3 Bit poster

    Messages:
    1
    Hello, I am currently having this issue too. Can someone please help me.
     
  14. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    187
    Hello @RachelC3
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     

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