How do I get a refund? I forgot to turn off the auto-renew for my subscription.

Discussion in 'Licensing and Activation' started by MaryG3, Jul 7, 2024.

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  1. MaryG3

    MaryG3

    Messages:
    1
    How do I get a refund? I forgot to turn off the auto-renew for my subscription.
     
    MaryG3, Jul 7, 2024
    #1
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    217
    Hello @MaryG3 ,
    Thank you for your feedback.
    Please note that we have opened an internal ticket regarding your refund request.
    Kindly check your email [email protected] and provide us with your reply.
    Thank you!
     
    Ashley Chumun, Jul 8, 2024
    #2
  3. BrianM45

    BrianM45 Bit poster

    Messages:
    4
    I'm in the same situation. I opened 2 tickets and no one has gotten back to me yet.
     
    BrianM45, Jul 9, 2024
    #3
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello,
    We could not find any ticket associated with your current email address.
    Please share the ticket numbers so that we can process it for you.

    Thanks
     
    Avinash Bundhoo, Jul 11, 2024
    #4
  5. BrianM45

    BrianM45 Bit poster

    Messages:
    4
    #4831117 or #8612905 or #4831113
     
    BrianM45, Jul 11, 2024
    #5
  6. BrianM45

    BrianM45 Bit poster

    Messages:
    4
    Hello I still havent heard back. The ticket numbers I have submitted as below

    #4831117 or #8612905 or #4831113

    Reference # 471817376
     
    BrianM45, Jul 22, 2024
    #6
  7. SeungR

    SeungR Bit poster

    Messages:
    2
    I have three subscriptions. two from apple pay and one from your website I bought.
    I didn't subscribe two subscriptions from Apple but there are two charges on Apple pay. Please refund these two transaction.
     

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    SeungR, Jul 30, 2024
    #7
  8. BrianM45

    BrianM45 Bit poster

    Messages:
    4
    FINALLY received my refund, thank you
     
    BrianM45, Jul 31, 2024
    #8
  9. CameronC3

    CameronC3 Bit poster

    Messages:
    1
    Hello, I also forgot to turn off my auto-renewal. Can I please have a refund and cancel my subscription. My number is #476802619
    and my email is [email protected]
     
    CameronC3, Aug 19, 2024
    #9
  10. MichailP1

    MichailP1 Bit poster

    Messages:
    2
    Hi, I'm in the same situation. I forgot to cancel my auto-renewal and was charged for another year of services. I tried to submit a ticket with Cleverbridge, but they redirected me to the Alludo website, where a chatbot said the ticket was submitted, yet I haven't received any confirmation. Tried to call London office, but it's just more bots and no progress.
    My email: [email protected]
    Cleverbridge reference: 476947079
     
    MichailP1, Aug 21, 2024
    #10
  11. MichailP1

    MichailP1 Bit poster

    Messages:
    2
    Hi, I'm in the same situation. I forgot to cancel my auto-renewal and was charged for another year of services. I tried to submit a ticket with Cleverbridge, but they redirected me to the Alludo website, where a chatbot said the ticket was submitted, yet I haven't received any confirmation. Tried to call London office, but it's just more bots and no progress.
    My email: [email protected]
    Cleverbridge reference: 476947079
     
    MichailP1, Aug 21, 2024
    #11

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