Copy/Paste not working

Hello!
In order to proceed with further investigation, kindly provide us with the below information:
1. Reproduce the issue.
2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
Thank you!

 

Hello,
Kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thank you.

 

Hello,
Thank you for the provided information.
As a possible solution, kindly follow the below steps:
1. Start your virtual machine.
2. Make a backup of your virtual machine: Create a Snapshot of the virtual machine before proceeding by clicking on Actions -> Take a Snapshot.
3. Download and install the latest build of Parallels Desktop using the link: https://download.parallels.com/desktop/v20/20.2.2-55879/ParallelsDesktop-20.2.2-55879.dmg
4. Reinstall Parallels Tools : Click on the "Actions" in the top bar -> select "Reinstall Parallels Tools".
5. Follow the on-screen instructions and restart your Windows virtual machine once the installation has completed.
Verify if the issue is present with the Parallels Desktop 20.2.2 build ?
If the issue still persists, kindly reproduce the issue with Parallels Desktop 20.2.2 and collect an additional technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thank you.

 

Hello,
Please note that you have submitted a technical report only, but have not opened support case, which is why it has not been listed under your submitted ticket list.

Additionally, as per the technical report provided, it seems that Parallels Tools is not running correctly on the guest Windows 11 virtual machine.
As a possible solution, to reinstall Parallels Tools manually, kindly follow the below steps:
1. Disable Antivirus (Windows Security):
1.1. Open Settings → Privacy & Security → Windows Security.
1.2. Click Virus & threat protection → Manage settings.
1.3. Toggle off Real-time protection.
2. Uninstall the current Parallels Tools by doing the following steps: From the Start Menu > Settings > System > Apps & Features > Find Parallels Tools in the entry list > Uninstall.
3. Right-click the virtual machine icon in Dock > Actions > Reinstall (Update) Parallels Tools.
Kindly refer to this article for more information.
4. Restart your Windows 11 virtual machine: Actions > Restart.
5. Verify if the issue is still present ?

If the issue still persists, kindly reproduce the issue with Parallels Desktop 20.2.2 and collect an additional technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

To obtain a quicker and timely response from the support team, for future reference, in order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link.
Make sure your Parallels Desktop license is registered.
2. Go to the Support page.
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Kindly refer to this article for more information.
Thank you.