My license key is associated with another Parallels account.

(Re-posting in the correct forum this time)

I'm on a new MacBook Pro and attempting to set Parallels back up. Since my Intel VMs are no longer compatible with my new Mac I'm trying to start a new VM.
Parallels prompts me for my activation key, and when I enter the key I receive an error message (attached).

"Unable to perform the operation
This license key is associated with another Parallels account. Please sign in using this account and try again."​

My subscription renewed just a couple months ago and I use Parallels for work. I need Support to contact me ASAP to address this issue.

 

I'm on a new MacBook Pro and attempting to set Parallels back up. Since my Intel VMs are no longer compatible with my new Mac I'm trying to start a new VM.
Parallels prompts me for my activation key, and when I enter the key I receive an error message (attached).

 

Hello @ChizaB ,

Thank you for reaching out.

Can you please share the email address on a private message that you used while purchasing Parallels Desktop?

Under your current email address: chiza.b****[email protected], we can find a trial version of Parallels Desktop.

Thanks

 

Hello @LiamS3 ,

Thank you for reaching out.

Can you please share your proof of purchase on a private message?

Under your current email address: li*******[email protected], we could not find any license related.

Thanks