Dear Parallels Support Team, I hope this post finds you well. I am reaching out to seek assistance with activating Parallels Desktop 17 on my Mac. I recently attempted to activate Parallels Desktop 17 using the provided license key when I upgraded it. However, I encountered an error message stating "Unable to perform the operation." Here are the details of my situation: 1. **Purchase History**: - I have purchased several versions of Parallels Desktop in the past, including versions 10, 11, 13, 15, and 16 Pro. - I upgraded to Parallels Desktop 17 using a license key from Parallels 11. 2. **Activation Issue**: - When prompted to enter both the Parallels Desktop 17 license key and the license key from Parallels 11, I received the error message mentioned above. - I have double-checked the license keys to ensure they were entered correctly, but the issue persists. 3. **License Information**: - I can provide you with the licenses when needed. - 4. **Attached Error Screenshot**: - I have attached a screenshot of the error message for your reference. 5. **Purchase Details**: - I have used different email addresses for my purchases, and most of the licenses were bought through Cleverbridge. However, I believe I may have purchased one or two licenses from Apple Insider. I kindly request your assistance in resolving this activation issue so that I can start using Parallels Desktop 17 without further delay. Please let me know what additional information do you need from my end. Thank you for your attention to this matter. I look forward to your prompt response and assistance. Warm regards, Steve P.S My trial ends in eight days.
Hello, Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested information. Best regards!
hi I already did it somewhere else. but I will do it here as well since I have not receive an answer and I am not sure if I am doing it correctly. Questions, are those post between you and me or everyone can see them? Parallel 17 Cleverbridge reference number: 310249155 Purchased on Dec 16, 2021 I Used The Key From Parallels 11 for Upgrade Here is my key for Parallels Desktop 16 Pro Bundle Bought from - Apple insider License Code: GVB-WRS-EOL Here is my key for Paralells 13
Hello @Steve40 The issue that you encountered was due to your Parallels 17 key being registered under your email [email protected]. We transferred your PD17 key back to your email [email protected]. You shall now be able to confirm your PD17 key with your PD11 key as confirmation. Thank you!
