Parallels 19 randomly crashes on MacBook Air M3

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by topdollar, Apr 26, 2024.

  1. topdollar

    topdollar Bit poster

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    Parallels 19 randomly crashes on MacBook Air M3 when I work in Windows 11, may crash every 15 minutes. What is the reason and how to fix it?
     
    topdollar, Apr 26, 2024
    #1
  2. topdollar

    topdollar Bit poster

    Messages:
    6
    Best Answer
    Afted update to 19.3.1 and reinstall parallels tools the crashes have stopped.
     
    topdollar, Apr 30, 2024
    #5
    Trishna Oobeyram likes this.
  3. topdollar

    topdollar Bit poster

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    Heeelp
     
    topdollar, Apr 28, 2024
    #2
  4. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    187
    Hello @topdollar
    Thank you for your feedback.
    To let us better understand the situation, please perform the following steps:
    1. Reproduce the issue.
    2. Collect a technical report (click Parallels icon on top of the Mac menu bar > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this message.
    3. Please let us know the actions that you were doing when the crash happened (e.g using a specific application)
    Thanks!
     
    Ashley Chumun, Apr 30, 2024
    #3
  5. topdollar

    topdollar Bit poster

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    I click send technical data, a window pops up, something is loaded and nothing happens, there is no 9-digit ID and there is no option to "attach a screenshot".
     
    topdollar, Apr 30, 2024
    #4
  6. topdollar

    topdollar Bit poster

    Messages:
    6
    Best Answer
    Afted update to 19.3.1 and reinstall parallels tools the crashes have stopped.
     
    topdollar, Apr 30, 2024
    #5
    Trishna Oobeyram likes this.

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