Need Help: Cannot activation for New Mac, too

Discussion in 'Licensing and Activation' started by joey15, Dec 17, 2023.

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  1. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

    Messages:
    620
    Hello,
    We have sent you a private message providing the correct instructions to activate your Parallels Desktop 17 upgrade key.
    Thank you.
     
    Pramesh Boodadoo, Jan 29, 2024
    #21
  2. DavidL84

    DavidL84 Bit poster

    Messages:
    2
    I'm having to same issue. I have a new Mac I need to activate the account on. I no longer have my old mac.
     
    DavidL84, Feb 1, 2024
    #22
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello,
    Thank you for your feedback.

    Unfortunately, we could not locate any subscription under your current email address.

    Please provide your invoice number so that we can proceed with your request.

    Also, please share any error message by attaching a screenshot

    Thanks
     
    Avinash Bundhoo, Feb 1, 2024
    #23
  4. DavidL84

    DavidL84 Bit poster

    Messages:
    2
    cleverbridge reference number
     

    Attached Files:

    DavidL84, Feb 2, 2024
    #24
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello,

    Thanks for providing the reference number.

    We have made some changes. Please retry and let us know.

    Thanks
     
    Avinash Bundhoo, Feb 2, 2024
    #25
  6. CB_1

    CB_1 Bit poster

    Messages:
    2
    I too can not activate parallels on my new mac. My subscription was renewed on Jan 31, invoice attached), ref number is: 443913072. Followed the every instruction I could find I still get this message when using the activation key provided with my renewal. upload_2024-2-3_13-48-49.png

    Can you help me fix this?
     

    Attached Files:

    CB_1, Feb 3, 2024
    #26
  7. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    101
    Hello,

    We have sent you a private message regarding your issue. Kindly perform the requested steps and let us know the results

    Thank you.
     
    Adarsh Jeetun, Feb 5, 2024
    #27
  8. CB_1

    CB_1 Bit poster

    Messages:
    2
    Thank you, I logged in with the email address you provided, which I no longer have access to. While I can log in, I get the following message:

    Unrecognized.jpg
    The confirmation email goes the the account which I can no longer access resulting in a dead end. I have tried 3 different browsers with the same results. Can you change my login email to the @###tonmail.com address, or do you have another solution?
     
    CB_1, Feb 5, 2024
    #28
  9. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    101
    Hello,
    We have done the needful for you. Kindly check your inbox and update us on the results.
    Thank you.
     
    Adarsh Jeetun, Feb 6, 2024
    #29
  10. voilaxaxa

    voilaxaxa Bit poster

    Messages:
    8
    Same problem here with my V16 permanent licence. Cannot activate on the new Mac even if disconnected on the old.
    Thanks for helping.
     
    voilaxaxa, Feb 6, 2024
    #30
  11. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

    Messages:
    620
    Hello,
    We have made the necessary changes. Kindly try activating your Parallels Desktop 16 again.
    If requested for previous key, you may use your Parallels Desktop 14 key.
    Thank you.
     
    Pramesh Boodadoo, Feb 7, 2024
    #31
  12. voilaxaxa

    voilaxaxa Bit poster

    Messages:
    8
    Thanks but unfortunately it doesn't work. I always have the message "this licence has reach its limit of activation" (or something similar. I translate it from the French message.
     
    voilaxaxa, Feb 7, 2024
    #32
  13. christiank40

    christiank40

    Messages:
    1
    hi

    i want to move the license from my old Mac to my new one and get an "out of activation limit"-error.

    For us to further assist you, kindly provide us with the following information:
    1. Screenshot of error message you are receiving.
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thanks.

    Screenshot
    upload_2024-2-8_9-56-0.png

    report-id from technical report: 450214394

    Best Regards,
    Christian
     
    christiank40, Feb 8, 2024
    #33
  14. voilaxaxa

    voilaxaxa Bit poster

    Messages:
    8
    I retry many times but it doesn't work. Can you maybe delete or inactivate ma licence number and give me a new one? I really need to transfer this parallels licence to the new Mac.
    Thanks
     
    voilaxaxa, Feb 8, 2024
    #34
  15. voilaxaxa

    voilaxaxa Bit poster

    Messages:
    8
    ok for me. This morning I was able to activate on the new Mac.
     
    voilaxaxa, Feb 9, 2024
    #35
  16. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello,

    The activation limit was exceeded for your Parallels Desktop 16 key.

    We have reset the same.

    Please check again and let us know if it works.

    Thanks
     
    Avinash Bundhoo, Feb 9, 2024
    #36
  17. KarelP1

    KarelP1 Bit poster

    Messages:
    2
    Hi,
    I have the same problem. I have a license for v16 and an upgrade for v17, when I activate it says that the code was not accepted by the server.
     
    KarelP1, Feb 12, 2024
    #37
  18. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

    Messages:
    620
    Hello,
    We have made the necessary changes on our side. Kindly try activating your Parallels Desktop Upgrade License again.
    Thank you.
     
    Pramesh Boodadoo, Feb 12, 2024
    #38
  19. KarelP1

    KarelP1 Bit poster

    Messages:
    2
    Functional, thank you
     
    KarelP1, Feb 13, 2024
    #39
    Pramesh Boodadoo likes this.
  20. DeanM5

    DeanM5 Bit poster

    Messages:
    1
    Hi, im having the same issue, can you advise further please?
     
    DeanM5, Feb 13, 2024
    #40
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