Ping working but browser cannot connect to internet

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by RamA2, Dec 13, 2023.

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  1. RamA2

    RamA2 Bit poster

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    4
    Hi, I've M3 Max with latest parallels software. So far everything is working but now suddenly I cannot access any website on the browser. I tried on IE as well as in Chrome. However, ping on the command prompt to any site is working fine. I can also run some apps that requires internet access works fine too.

    Any idea?
     
    RamA2, Dec 13, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

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    620
    Hello,
    For us to further investigate the issue, kindly provide us with the following information:
    1. Screenshot of your ping commands.
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thanks.
     
    Pramesh Boodadoo, Dec 14, 2023
    #2
  3. RamA2

    RamA2 Bit poster

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    4
    Thanks, the report 445389741 has been sent. Attached is the screen shot.

    Appreciate your help
     

    Attached Files:

    RamA2, Dec 14, 2023
    #3
  4. RamA2

    RamA2 Bit poster

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    Any feedback on this?
     
    RamA2, Dec 15, 2023
    #4
  5. RamA2

    RamA2 Bit poster

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    I'm still having this issue. Appreciate any feedback
     
    RamA2, Dec 27, 2023
    #5
  6. jamesH73

    jamesH73 Bit poster

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    please give me new recommdation
     
    jamesH73, Dec 27, 2023
    #6
  7. ColinM21

    ColinM21

    Messages:
    1
    I have exactly the same problem with the network in bridged mode. In shared mode my UDP messages go missing. In bridged mode I get the UDP messages but the web browser has no access to the internet even though ping works.
     
    ColinM21, Jan 9, 2025
    #7

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