Previously I purchased a license for Parallels Desktop 14 and later upgraded to version 17. I'm currently in the process of transitioning to a new computer and will no longer be using the old one. However, when I attempt to activate Parallels Desktop 17 on my new computer using my existing 2 activation keys, I encounter an error message-'the previous activation key has not been accepted by the license server.' Could you please provide guidance on how to transfer my license to the new computer? Thank you.
Previously I purchased a license for Parallels Desktop 14 and later upgraded to version 17. I'm currently in the process of transitioning to a new computer and will no longer be using the old one. However, when I attempt to activate Parallels Desktop 17 on my new computer using my existing 2 activation keys, I encounter an error message-'the previous activation key has not been accepted by the license server.' Could you please provide guidance on how to transfer my license to the new computer? Thank you.
Hello, We have sent you a private message to request for additional information to proceed further with your request. Thank you.
I am running into the same issue. I had an Intel MAC and now running a M1 MAC and I can't seem to apply my license form my old MAC. I don't see a way in the old PC Parallels to unregister the key so I would assume once I register it on my new MAC it will unregistered on my old MAC. I have a case open but no responses yet: 4467344
