Hi, This seems to be the only way to get any support from you guys and pretty much exactly why I won't pay the money to upgrade to a new version. Could you please remove the license from my old machine so I can activate it on the new one. My email is the one linked to this account and the version I have is 16. Thanks
Hello, Thank you for your feedback We have deactivated your license on the machine. Please try to activate Parallels Desktop on the new machine. ( https://kb.parallels.com/124225 ) For future reference, in order to obtain phone/chat support, kindly follow the below steps: 1. Sign in to your Parallels account using the link: https://my.myparallels.com/login Make sure your Parallels Desktop license is registered. 2. Go to the Support page. ( https://my.parallels.com/support/ ) 3. Select your product and the category of your question. Enter a short issue description or key words into the search box. 4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options. Kindly refer to this article for more information: https://kb.parallels.com/6571 Thank you.
Hi, Thanks but this hasn't worked, it's still giving me the same message, see attached. In reference to the contact support option, what you have described is what I did and the only option was to use the forum. I can't email or phone etc from what I understand its because I don't have the newest copy - hence my comment about it, I wouldn't pay again to be given that level of support again after a year.
