Missing option for Ubuntu with x86_64 emulation

Discussion in 'Linux Virtual Machine' started by blobglob, Aug 25, 2023.

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  1. blobglob

    blobglob Bit poster

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    2
    I have Parallels Version 19.0.0 (54570) with a Business Edition license.
    According to this article, I should be able to "create a new virtual machine from the list of Free Systems and select Download Ubuntu with x86_64 emulation." There is a screenshot in the article showing the separate ubuntu in the OS list.
    https://kb.parallels.com/en/129871
    However, I do not see this OS in the list to create a new VM. The option to add emulation to an already-created VM is also missing.

    Any suggestions?
     
    blobglob, Aug 25, 2023
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    674
    Hello,

    Thank you for your feedback.

    Please collect an additional technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply.

    Thanks
     
    Avinash Bundhoo, Sep 1, 2023
    #2
  3. blobglob

    blobglob Bit poster

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    Today, the option for Ubuntu with x86_64 emulation was available in Parallels. I did not restart my computer or update Parallels, but somehow the problem is gone.
     
    blobglob, Sep 4, 2023
    #3
  4. FadyA1

    FadyA1 Bit poster

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    2
    I'm also experiencing this issue. I've restarted my computer just in case and that didn't help. If any of the staff sees this, direction on how to solve this issue would be very appreciated.
     

    Attached Files:

    FadyA1, Sep 4, 2023
    #4
  5. FadyA1

    FadyA1 Bit poster

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    Report id: 434917097.
     
    FadyA1, Sep 4, 2023
    #5
  6. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

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    550
    Hello @FadyA1 , as I can see, your Parallels Desktop instance has been activated with a Standard Edition license while the feature is available only in Parallels Desktop Pro and Business Editions.
     
    Mikhail Ushakov, Sep 8, 2023
    #6
    MatthewR20 likes this.
  7. RodrigoE

    RodrigoE

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    1

    ID: 439622995
     
    RodrigoE, Oct 19, 2023
    #7
  8. Ashley Chumun

    Ashley Chumun Staff Member

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    187
    Hello @RodrigoE , your Parallels Desktop instance has been activated with a Parallels Desktop for Mac App Store Edition license while the feature is available only in Parallels Desktop Pro and Business Editions.
     
    Ashley Chumun, Oct 23, 2023
    #8
  9. Yuvraj1

    Yuvraj1 Bit poster

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    1
    i have the same problem -
    441822882
     
    Yuvraj1, Nov 5, 2023
    #9

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