Installation of Silabs CP 210x driver failed (Win 11)

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by MARKUSD10, Jun 29, 2023.

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  1. MARKUSD10

    MARKUSD10 Bit poster

    Messages:
    4
    I'm trying to install the driver for a CP 2104 based USB device but always fail (autosearch, select driver from path as well as via win-update) - is there any trick I can use to force this installation or is there another workaround ?

    Thanks for helping!

    BR

    Markus
     
    MARKUSD10, Jun 29, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

    Messages:
    620
    If you are facing an issue with CP 2104 based USB device, for us to further investigate the issue, kindly provide us with the following information:
    1. Detailed explanation, with all steps by steps followed, to reproduce the issue.
    2. Screenshot of error message you are receiving (if any).
    3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    4. Provide us with the installer of the application by uploading it to a file-sharing (online drive) and provide us with the link.

    Thank you!!
     
    Pramesh Boodadoo, Jun 30, 2023
    #2
  3. MARKUSD10

    MARKUSD10 Bit poster

    Messages:
    4
    Dear Pramesh,

    thanks for your reply. I have a hardware dongle (based on CP 2104) which I plug into the Mac, then the system detects the device:
    upload_2023-7-2_9-25-5.png
    Followed by the statement that the driver wansd't installed:
    upload_2023-7-2_9-26-13.png
    Manual updating doesn't work:
    upload_2023-7-2_9-27-3.png
    upload_2023-7-2_9-27-33.png
    Windows update doesn't recognize any issue:
    upload_2023-7-2_9-28-15.png
    The manual installation is always aborted with "couldn't find any driver"
    upload_2023-7-2_9-30-50.png
    I have tried all sorts of Silabs drivers but always the same problem


    My Report ID is:
    429685734

    The software in question is here - although it's not required until the Silabs CP 2104 is properly reckognized.
    JetCatUpdaterV12 (cat-ing.de)
    Thanks for you help !

    Br

    Markus
     
    MARKUSD10, Jul 2, 2023
    #3
  4. MARKUSD10

    MARKUSD10 Bit poster

    Messages:
    4
    Any response / solution for my problem ?
     
    MARKUSD10, Jul 6, 2023
    #4
  5. Pavel Merkulov

    Pavel Merkulov Parallels Team

    Messages:
    140
    Hello,

    The Apple Silicon M-series chip has an Arm architecture (unlike the x86/x64 architecture typical of classic desktop processors). And in a virtual machine on a Mac with an M-series chip, it is currently possible to run only Window 11 Arm--the Windows version for processors with Arm architecture (for example, it is used on devices with mobile chips like Microsoft Surface Pro X). And indeed, despite the built-in compatibility layer that allows you to run x86/x64 applications on Windows Arm, some applications, or drivers do not work.

    We advise you to contact the Silabs support team to inquire about when support Windows 11 ARM will be implemented.
     
    Pavel Merkulov, Jul 6, 2023
    #5
  6. MARKUSD10

    MARKUSD10 Bit poster

    Messages:
    4
    Dear Pavel,

    thanks for the reply - I see and will start looking for a Win/Intel Computer for this purpose as I'm not hoping for a quick solution with Silabs & co !

    BR
    Markus
     
    MARKUSD10, Jul 6, 2023
    #6

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