My Windows 11 Pro resolution falls to a low resolution when i return to it.

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by JoeDawson, May 11, 2023.

  1. JoeDawson

    JoeDawson Junior Member

    Messages:
    17
    I am using an M1 Mac Pro 16''.

    If I am using my Mac for a while with the Windows 11 just sitting in the background for a while.
    The Windows will look like it is in a very low resolution like this.

    one.jpg

    Then if i just minimize and maximize the program it will jump back to this.
    two.jpg
    Anyone else seen this behaviour and have you found a solution that will stop it from happening?

    Joe
     
    JoeDawson, May 11, 2023
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    306
    Hello,
    Could you please provide us with a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    We look forward to your reply.
    Regards,
     
    Trishna Oobeyram, May 11, 2023
    #2
  3. JoeDawson

    JoeDawson Junior Member

    Messages:
    17
    The report ID is here as follows. 424696286
     
    JoeDawson, May 11, 2023
    #3
  4. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    187
    Dear Joe,
    Thank you for the provided technical report.
    As a possible solution, please reinstall Parallels Tools following the steps below:
    1. Launch your Windows 11 virtual Machine.
    2. Click on "Actions" menu on top of the Mac menu bar > Select "Reinstall Parallels Tools"
    3. Once the Parallels Tools installation is over > you will be prompted to restart the virtual machine.
    If the issue still persists even after resinstallation of Parallels Tools > Please generate an additional technical report and send us the 9-digit ID in a reply to this message.
    Best Regards!
     
    Ashley Chumun, May 11, 2023
    #4
  5. JoeDawson

    JoeDawson Junior Member

    Messages:
    17
    Ok I am re-installing the tools now and I should know in 24 hours or less if it fixed the issue as it happens pretty frequently.
     
    JoeDawson, May 12, 2023
    #5
  6. JoeDawson

    JoeDawson Junior Member

    Messages:
    17
    Well that didn't take long... Here is the new ID 424746825
     
    JoeDawson, May 12, 2023
    #6

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