This license key is associated with another Parallels account. Please sign in using this account and

Discussion in 'Installation and Configuration of Parallels Desktop' started by Patryk2, Mar 2, 2023.

  1. Patryk2

    Patryk2 Bit poster

    Messages:
    1
    Hi Guys,

    Could you provide any help for that type of case while typing a new upgrade license and old one?

    After clicking activate and active on this mac this message occurs.

    "This license key is associated with another Parallels account. Please sign in using this account and try again."
     
    Patryk2, Mar 2, 2023
    #1
  2. Asish

    Asish Staff Member

    Messages:
    177
    Hello @Patryk2, We have sent you a message through DM. Please check and reply back to us through DM, so that we can assist you further.
     
    Asish, Mar 3, 2023
    #2
  3. SimonE16

    SimonE16 Bit poster

    Messages:
    2
    **********
    I have the exact same issue. I uninstalled Parallels Desktop Pro from my Mac Mini and sold it. I then bought a MacBook Air M2, installed Parallels Desktop on it, but hot the following error message when I tried to activate it:
    "This license key is associated with another Parallels account. Please sign in using this account and try again."
    I have an active Parallels Desktop Pro subscription which renews September 2023.
    Trying to open a ticket with Support just sends me into an endless loop and this has been going on for several days.
    Please help!
    Name: Simon Ehiemua
    Email: simonehiemua@mac.com
     
    SimonE16, Apr 27, 2023
    #3
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    590
    Hello,
    Kindly verify your inbox, we have sent you a follow-up message.
    Thank you
     
    Pramesh Boodadoo, Apr 28, 2023
    #4

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