Unable to use Quick Assist, in Windows 11

Wondered if anyone else uses Quick Assist in Windows 11.

A simple, built-in tool Microsoft has developed for remote control, but i've yet to get it to connect to a client when using 11 on Parallels.

Is anyone else experiencing the same?

 

Hello @LeeG11 , could you please let us know what exactly happens when you try to connect with quick assist and share the screenshot of the error message if any to assist you further, and also do you have an Intel Mac or M-series Mac? .thanks.

 

Of course.
Quick Assist launches, but when either giving or receving assistance, fails to connect the two clients together.

First screenshot is when trying to receive assistance:



This screenshot normally appears when trying to sign into a Microsoft account to give help.



Quick Assist works on Windows machines using the same network.

Hope that helps.

 

Apologies for the delay.
Report submitted. Report ID: 421574459

The machine is an ARM Mac (M1).

Thank you.

 

Fabulous. Thank you.

 

Hello!
I am having a very similar issue on a M2 Pro Mac Mini running Parallels Desktop 18.2.0 and Windows 11 Pro 10.0.22621.
I am trying to connect to a friend's computer and after she enters the code my side starts the connection then says "Waiting for the person to accept" and her side stays on "Starting connection". Someone else can connect to her computer without a problem, and this worked on a Late 2012 Mac mini i7 running parallels and Windows 10.

 

Great work - mine works too. I'll be honest, I'd wrapped 11 up until I heard from Parallel's tech support, but you beat them to it.

 

Dear Parallels Support Team,
I am writing to request assistance with a persistent issue I'm experiencing with Microsoft Quick Assist on my Windows 11 Pro virtual machine.

I am unable to initiate a Quick Assist session (i.e., act as the "helper" to offer assistance) from my Windows 11 Pro virtual machine. Attempts to establish a connection consistently result in the following error: Error Message: "Session ended. We ended the connection because the minimum security requirements on the helper side were not met. No need to report this, we're on it."

Contrasting Behavior (Important):
It is crucial to note that the reverse functionality (receiving assistance) via Quick Assist works perfectly. Other users can connect to my virtual machine using Quick Assist without any issues, which confirms basic connectivity and Quick Assist service functionality for inbound traffic.

My Environment Details:

• Host OS: macOS M2 Pro - Sequoia 15.5
• Virtualization Software: Parallels Desktop Version 20.3.2 (55975)
• Guest OS: Windows 11 Pro

Troubleshooting Steps Already Performed (Summary):
I have performed an extensive range of troubleshooting steps, including:

1. Virtual TPM (vTPM) activation and verification: TPM 2.0 is enabled and functional as confirmed by tpm.msc within Windows.
2. Internet Connectivity: The virtual machine has full and stable internet access.
3. Windows Defender Firewall: Outbound rules were checked, and the firewall was also temporarily completely disabled for testing.
4. Third-party antivirus/security software: No third-party AV/firewall software is installed on the VM; Windows Defender is configured by default. I have tested with Windows Defender temporarily disabled.
5. Date and Time Synchronization: The date and time on the virtual machine are correctly synchronized automatically.
6. Quick Assist Application: The application has been repaired and reset via Windows Settings.
7. TLS/SSL Settings: I have verified and ensured that TLS 1.2 and TLS 1.3 are enabled in Internet Options, and advanced security settings were reset to default.
8. FIPS Compliance: The policy "System cryptography: Use FIPS compliant algorithms..." was checked and temporarily disabled for testing.
9. SFC /scannow and DISM commands: These commands were run to check and repair system files.
10. Windows Services: Relevant cryptographic and networking services are running.
11. Test on a different network:
    • [Choose ONE of these two options]
      • Option A (if you tested): "I have also tested the virtual machine on a different internet network (e.g., home Wi-Fi/mobile hotspot), but the issue persists."
      • Option B (if you did NOT test): "I have not yet had the opportunity to test on a different network."

Given that the problem only occurs when initiating connections and I have exhausted standard troubleshooting steps, I suspect a specific interaction between Parallels Desktop's network emulation or security features and Quick Assist's outbound secure connection requirements.

Please assist me in investigating and resolving this issue. I am available to provide any further information or perform requested tests.
Thank you in advance for your support.