Windows Update can't connect to server. Win 11 on ARM

Discussion in 'Installation and Configuration of Parallels Desktop' started by JanC10, Mar 9, 2023.

  1. JanC10

    JanC10 Bit poster

    Messages:
    1
    Hi,
    I recently installed Windows 11 through Parallels 18 on my M2 Mac mini and am unable to install updates through the Windows Update feature in settings since it keeps telling me it cannot connect to the update service even though I can access websites through edge just fine.
    I am also unable to open the Microsoft Store and I keep getting the message "Microsoft Store needs an update, but we're unable to apply the update right now" when opening it.
    If anyone has suggestions regarding these two issues I would be happy to hear them.
    Thanks in Advance :) Bildschirm­foto 2023-03-09 um 17.28.17.png Bildschirm­foto 2023-03-09 um 17.29.11.png
     
    JanC10, Mar 9, 2023
    #1
  2. Asish

    Asish Staff Member

    Messages:
    177
    Hello @JanC10, Kindly refer to the below steps and please check.
    1. Run the Virtual Machine.
    2. Create a snapshot (In the top menu, click Actions > Take Snapshot).
    3. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).
    4. Open the Virtual Machine's Configuration (https://kb.parallels.com/117287) > Hardware > then select TPM click (click the lock to prevent further changes) and then click on "-" to delete TPM chip.
    6. Click "Remove".
    7. Run the Virtual Machine.
    8. Try to update Windows.
    7. If the update is installed:
    7.1 Restart the Virtual Machine.
    7.2 Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).
    7.3 Open the Virtual Machine's Configuration (https://kb.parallels.com/117287) > Hardware > then click "+" > TPM to add a new TPM chip.
    7.4 Press "Add".
    7.5 TPM chip will be added to your Virtual Machine.
    7.6 Run the Virtual Machine.
     
    Asish, Mar 13, 2023
    #2

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