says there is no web connection, the connection is perfect

Discussion in 'Installation and Configuration of Parallels Desktop' started by frankv10, Feb 16, 2023.

  1. frankv10

    frankv10 Bit poster

    Messages:
    8
    I have been using parallels for a very long time now. It has been about a year and a half since I had a reason to use windows, after my last upgrade from Apple, parallels would not work it tells me it cannot load the drivers. I thought if I deleted parallels and reinstalled it that might help but now it tells me that I do not have a web connection and my connection is perfect. The latest version of parallels I have is 11 and my operating system is High Sierra 10.13.6. I would appreciate any help you guys can give me.
    thank you
     
    frankv10, Feb 16, 2023
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    552
    Hello Frankv10,

    Kindly provide more information to aid in troubleshooting this issue.
    1. What version of Windows did you try to install?
    2. Is your Macbook connected to a VPN?
    3. Do you get the "no web connection" error message on your Macbook or on the virtual machine?
    4. Please collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID as well as the result of the flag test in a reply to this post.
    We will await your response.
     
    Adeboye Adeotan, Feb 21, 2023
    #2
  3. frankv10

    frankv10 Bit poster

    Messages:
    8
    1 To start I am not trying to install windows, I am trying to activate Parallels. That is where I get the no internet connection message.

    2. I am not using a MacBook, it is a 21.5" Mac computer, I have the latest OS version for this computer. High Sierra 10.13.6. There are no other updates. There is no VPN.

    3. I get the "No web connection" on the computer.

    4. I cannot send you a Technical report because I cannot get out of the Activation key.
     
    frankv10, Feb 22, 2023
    #3
  4. frankv10

    frankv10 Bit poster

    Messages:
    8
    1 To start I am not trying to install windows, I am trying to activate Parallels. That is where I get the no internet connection message.
    2. I am not using a MacBook, it is a 21.5" Mac computer, I have the latest OS version for this computer. High Sierra 10.13.6. There are no other updates. There is no VPN.
    3. I get the "No web connection" on the computer.
    4. I cannot send you a Technical report because I cannot get out of the Activation key. Every time I click on Parallele it takes me to the
    activation window.
     
    frankv10, Mar 5, 2023
    #4
  5. ParallelsU130

    ParallelsU130 Member

    Messages:
    82
    I have a very similar problem yet you have not replied to MY topic. I've sent you a PM - please respond and help me.
     
    ParallelsU130, Mar 5, 2023
    #5
  6. frankv10

    frankv10 Bit poster

    Messages:
    8
    I am not trying to install windows, I am trying to activate Parallels 11 That is where I get the no internet connection message

    I am not using a MacBook, it is a 21.5" Mac computer, I have the latest OS version for this computer. High Sierra 10.13.6. There are no other updates. There is no VPN.
     
    frankv10, Mar 5, 2023
    #6
  7. frankv10

    frankv10 Bit poster

    Messages:
    8
    I did not get back to you because so far no one has helped me get mine going, when I get going I will
    be happy to help you.
     
    frankv10, Mar 5, 2023
    #7
  8. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    552

    Hello Frankv10,

    Thank you for the clarification and apologies for the delay in replying.
    We have opened an internal Ticket having ID#3993931 to address this issue.
    Kindly check your email r*****x@a**.com to follow the required steps and provide us with a reply.
     
    Adeboye Adeotan, Mar 6, 2023
    #8
  9. ParallelsU130

    ParallelsU130 Member

    Messages:
    82
    Sorry - I used your thread to message Adeboye, not you.
     
    ParallelsU130, Mar 6, 2023
    #9

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