Support Phone Number or Email Address

Discussion in 'General Questions' started by MurrayL, Feb 17, 2022.

  1. MurrayL

    MurrayL Bit poster

    Messages:
    3
    Does anybody have a support phone number or email address that works for Parallels? I am caught in a loop where I no longer have access to the original email address that I signed up with Parallels. I cannot access support through email or on the phone since I cannot create a ticket. When I try to login into my account - it states that I need to check my email to login which I no longer have access too. I need to manage the license key for a new machine and there is no way for me to do it now. Extremely frustrating - nobody really thought through this process from a customer service stand point. I am ready to call my credit card and dispute the transactions.
     
  2. DebasmitaM

    DebasmitaM Forum Maven

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    1,017
    Hello, please let us know if you are willing to change your email address.
     
  3. MurrayL

    MurrayL Bit poster

    Messages:
    3
    Absolutely ... that is all I want to do.
     
  4. DebasmitaM

    DebasmitaM Forum Maven

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    1,017
    Hello, we have sent you a private message. Please help us with your old and new email addresses over there.
     
  5. MurrayL

    MurrayL Bit poster

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    3
    I have provided both email addresses but waiting for a response ...
     
  6. DebasmitaM

    DebasmitaM Forum Maven

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    1,017
    Hello, we have replied. Kindly check.
     
  7. Jymy

    Jymy Bit poster

    Messages:
    1
    Unfortunately, I do not have a working phone number or email address for Parallels support.
     
  8. Nazeemabanu@P

    Nazeemabanu@P Moderator

    Messages:
    159
    Hello @Jymy, could you please elaborate on your issue so that we can create the support ticket and assist you further, thanks.
     

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