Keyboard and mouse randomly not working at boot Linux ARM64

When booting Linux ARM64, (tested with Debian and Kali) the following message is received and both keyboard and mouse stop working.

Code:

[8.140694] usb 3-1: can't set config #1, error -62
[20.434345] xhci_hod 0000:00:03.0: Error while assigning device slot ID
[20.434466] xhci_hed 0000:00:03.0: Max number of devices this xHCI host supports is 32.
[20.434524] usb usb3-portZ: couldn't allocate usb device
[32.715807] xhci_hod 0000:00:03.0: Error while assigning device slot ID
[32.7159531 xhci_hed 0000:00:03.0: Max number of devices this xHCI host supports is 32.
[32.716022] usb usb3-port3: couldn't allocate us device

Keyboard works during GRUB but then it stop when kernel is loaded.
The issue happens randomly and forcing shutdown of the VM and booting again fix it. Sometimes one power-off is not enough and needs to be done multiple times. Very annoying.

Had the same problems with multiple VMs and could also reproduce it in a newly installed machine.
Tested with keyboard and mouse in both "Optimized for Gaming" and not with the same result.

 

same issue with arch linux. Is there a fix for this?

 

have you had any luck on fixing this? I have exactly the same issue

 

Yes, I opened a ticket with parallels support and got a working solution by adding xhci_hcd.quirks=0x40 in the bootloader option.
Before starting take a snapshot of the VM.

For GRUB:
1. Open Terminal, and execute the following command:

Code:

sudo nano /etc/default/grub

2. Scroll down and locate the line:

Code:

GRUB_CMDLINE_LINUX_DEFAULT="quiet"

3. Replace that line with the following line:

Code:

GRUB_CMDLINE_LINUX_DEFAULT="quiet xhci_hcd.quirks=0x40"

4. Save the file ("Control+X" -> press "Y" -> press "Enter").
5. Next, execute the following command:

Code:

sudo update-grub

For SYSTEMD-BOOT:
1. Find your loader configuration file

Code:

sudo bootctl status | grep source

Example:

Code:

arch$ sudo bootctl status | grep source                       
      source: /boot//loader/entries/archlinux-core-main.conf

2. Edit the loader configuration file and append the xhci_hcd.quirks=0x40 command in the options field, comma separated

Code:

sudo nano /boot//loader/entries/archlinux-core-main.conf

Example:

Code:

title    Arch Linux
linux    /Image
initrd   /amd-ucode.img
initrd   /initramfs-linux.img
options  root=PARTUUID=xxxxx-xxxx-xxxx-xxxx-xxxxxxxx rootfstype=btrfs rw rootflags=rw,noatime,compress=lzo,ssd,space_cache=v2,subvolid=256,subvol=/root,subvol=root cgroup_disable=memory add_efi_memmap, xhci_hcd.quirks=0x40

 

This worked perfectly, thanks

 

Any chance we can get a permanent fix for this? Apparently the keyboard is getting frozen all the time when booting from fresh install and when booting from the arch ISO it does freeze in ~50% of the cases, making close to impossible to even apply the workaround on the machine, especially as remote login with ssh is disabled by default for security reasons.

I wonder if there is something we can do on guest os to prevent this from happening.

 

You can edit the GRUB/SYSTEMD-BOOT menu entry before booting and add the same option so that the keyboard and mouse will work at the first boot.
For GRUB press 'e' to edit the entry, for systemd-boot I don't remember.
I don't know about permanent fix but hopefully will come.