Disconnected Product from account can't connect them again

Hi there,

my intentions was, to quit my Abonnement.
So I disconnected my product (parallels desktop for Mac) unintentionally from my account.
In order to quit my abo, I need to connect it again to my account.
If I try to type in my Licensekey, it says its already registered.

Any Ideas how to solve it?

Thais for your help.

Kristian

 

Hello, Hello, please DM us with the Parallels Desktop for Mac license key or the email address with which you have purchased Parallels Desktop so that we can check this further. Thanks.

 

How to direct message?

 

the Emailadress of my Account:
purchase Adress:

 

Hello, we have deleted your email addresses from public forum for security purpose. As per checking your Parallels Desktop Business license key, we can see that it is not registered yet.