I suffered a crash on my macbook pro and noticed for starters when I turned it on my dock changed back to the beginning settings. All my programs and everything was there but it responded as loading up for the first time. When I started up parallels, it showed the screen as if it has not been used before. So, I tried the custom installation to see if it would identify the .hdd file and possibly get going. It stops after a couple of seconds when I see a brief blue screen hard drive error and then I see the safe mode options. When I try to click on any of them, it doesn't do anything. So at this point, do I have other options or is it a goner? Can the hard drive be saved?
Hello, is it possible for you to provide me with a screenshot of blue screen? Could you please tell me what build of Parallels Desktop are you using and what version of Mac OS? Also you can try to use this article. Best regards, Stacey
I did try that article already with no success. I did a custom install to get a chance to try the new file and the error message came up. STOP: c0000221 Unknown Hard Error \SystemRoot\System32\ntdll.dll I am using Desktop for Mac 3.0 build 5160 and Mac OS 10.4.11
Hello, please try to create a Custom VM with 'Do not add any hard disk' option. Then open Configuration Editor of new VM and add a hard disk (your .hdd file). Try to start this VM. Also you can try to repair your Windows Installation. Best regards, Stacey
Unfortunately, I tried both of the methods you mentioned and they didn't work. Any other options left and is my hard drive a goner?
Unfortunately Microsoft Support suggests only two methods to solve such a problem. Best regards, Stacey
Is my virtual hard disk that I was using corrupted that I cannot use for the new installation or do I have to use a newly created one?
Hello, I think that the problem is corrupted Windows Installation on your virtual hard disk. Best regards, Stacey
