Cannot see files and folder in Window desktop, also cannot drag and drop

Morning guys,

Just install Parallels 17 for Mac, currently have 2 questions

1. Can't see those files and folder in Windows desktop (but can see in Mac desktop), pictures as enclosed, so what can I do ?

2. Can't drag and drop files between Mac and Windows.

My Mac OS is Big Sur. Thanks for your helps !

 

Hello,
please try to reinstall Parallels Tools and check the issue.

 

Thanks Maria, I did try reinstall and install again Parallels Tools, but same when I open Window, I can't drag and drop....will Parallel Desktop in Window cannot see the file and folder in Mac ? I am a bit confused ! So what can I do ? Thanks for your reply !

 

Did you reinstall Parallels Tools without any issues and restart your windows virtual machine after that?

 

Please collect the technical report once the issue reproduced and post the report's ID here

 

Yes, I follow your advice...will try to do the technical report and post ID later, thanks Maria

 

Hello, is the issue still actual?

 

Maria, problem is still exist, send technical report already and ID is 379928241, sorry for late

 

Maria, Post ID should be 379937418