Black screen on Windows launch

Discussion in 'General Questions' started by KamR, Aug 29, 2021.

  1. KamR

    KamR Bit poster

    Messages:
    1
    Mac OS 10.14.6
    Parallels Desktop 15 for Mac Version 15.1.5
    Windows 10

    Whenever I open Parallels I see the screen below. I have tried restarting Parallels and my computer with no success. Is there a way to fix this issue without having to reinstall all the apps I installed within the Windows environment.

    Screen Shot 2021-08-29 at 11.37.54 AM.png
     
  2. Anand48

    Anand48 Member

    Messages:
    60
    Hi, please take a snapshot and then force restart your Windows virtual machine to check on the issue:
    1. To take a snapshot, refer to ( https://kb.parallels.com/5691#:~:text=Work with Snapshots-,Take a Snapshot,-Start Parallels Desktop ).
    2. To force restart Windows, refer to ( https://kb.parallels.com/123094#:~:text=go to Actions on Mac menu bar > click Reset ). Thanks.
     
    KamR likes this.

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