Cannot get past "Parallels is preparing for the update"

Discussion in 'Installation and Configuration of Parallels Desktop' started by AaronC10, Aug 28, 2021.

  1. AaronC10

    AaronC10 Bit poster

    Messages:
    2
    Hi there all.
    I have not been able to run Parallels since Big Sur. I haven't needed windows for ages and now I can 't get Parallels to run. My problem is 15477. I have tried to update, install free trial and nothing works, it just freezes at preparing for the update. How I can't uninstall Parallels to try and re-install. Does anyone know a solution to this and a work around. I am not very computer savvy when it comes to things like this. I am running MacBook Pro 2017 Quad Core i7.
    Much appreciated to anyone who has had this issue and has got round it. Thank you,
     
  2. Anand48

    Anand48 Member

    Messages:
    60
    Hi, please uninstall and reinstall the Parallels Desktop application to check on the issue:
    1. To uninstall Parallels Desktop from your Mac: https://kb.parallels.com/124255
    2. Then download and install Parallels Desktop using the download link http://www.parallels.com/directdownload/pd
    Thanks.

     
  3. AaronC10

    AaronC10 Bit poster

    Messages:
    2
    Thank you for your help. I didn't realise you could just drag the Parallels App to the bin and download again. All sorted.
    All the best, AC
     
    Maria@Parallels likes this.

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