Parallels 17 Tools limits display to 1024x768

Discussion in 'General Questions' started by SamuelH2, Aug 10, 2021.

  1. SamuelH2

    SamuelH2 Junior Member

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    18
    Two of my VMs are affected by this: macOS Monterey and Ubuntu. Not a big deal, nothing critical in either.

    After Parallels automatically updated Tools in each OS, I rebooted twice, reinstalled Tools, both still have the display problem.
     
  2. SamuelH2

    SamuelH2 Junior Member

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    18
    Today's Monterey Beta 5 cured the problem in Monterey. Ubuntu is still limited to 1024x768
     
  3. Maria@Parallels

    Maria@Parallels Problem solver

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    8,122
  4. SamuelH2

    SamuelH2 Junior Member

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    18
    Sorry I didn't have time yesterday to do that. JIC I reinstalled Tools in Ubuntu again and still can't resize the display. I submitted a technical report. Thanks!
     
  5. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Thank you for your reply, could you share with us a report's ID number please?
     
  6. SamuelH2

    SamuelH2 Junior Member

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    18
    Sadly I didn't note it because my Internet decided to go down right then and Firefox was in the background. Is there a way I can look it up? I don't see it from my subscription account.
     
  7. SamuelH2

    SamuelH2 Junior Member

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    18
    Bottom line: I created three new Linux VMs, all three resized the display OK.

    I created a new Ubuntu VM, everything worked fine. So clearly if was either 1) Parallels Tools not properly updating or working with the old Ubuntu, or 2) my Ubuntu was fried. Either way it's an edge case not worth pursuing.

    I also created VMs with elementary OS and Raspberry Pi OS Desktop (Debian). In Raspberry the tools wouldn't install, the procedure in this thread worked: https://forum.parallels.com/threads/debian-buster-based-raspbian-raspberry-pi-desktop-for-pc-and-mac-with-poll.348460/
     

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