Activation problem

Hello,
I just bought new license. When I try to connect with this key PENPNT-●●●●●●-●●●●●●-●●●●●●-G6C9X9, system asks me previous versiyon key. I do not have previous key. When I wrote above key that field, I got a error like below. Could you help me please?

My email: [email protected]

 

Hello,
I checked it now. I bought an upgrade one . How can I change it ?

 

You can get a refund and purchase a full version. Let us know if you wish to get a refund.

 

Yes, it will be perfect for me. I can get a refund.

Thank you

 

Hi, I have also problem with activation.
I have just bought upgrade for Pro, I have activated the key on the web page, but after installation I have been asked for "key from previous version". I was using developers version and I don't remember it. In my dashboard on the account I can't find it also. What can I do?

 

Hello, did you use Parallels Desktop before? Do you have any previous Parallels Desktop key?
Could you provide us with your purchase order number please?

 

Hello,
Can anyone help me to get a refund from my wrong key please?

 

Hi, I have also problem with activation and I want a refund.
I have just bought upgrade for Pro, I have activated the key on the web page, but after installation I have been asked for "key from previous version".
and I was using parallels desktop 16 free trial and I cant find any "key from previous version".

 

and my purchase number is 270887804

 

Hi, could you provide us with your purchase order number please?

 

Hi, please sorry for the delay, your order has been refunded.
If you have any additional questions please let us know.

 

Hello, how can we help you?